Last updated: 1 November 2026
This Privacy Policy explains how Appliance Repair Centre handles personal information when you visit appliancerepaircentre.co.uk, contact us or request an appliance repair or installation.
Who is responsible for your information?
Appliance Repair Centre is responsible for the personal information it collects to manage enquiries and arrange appliance services. For privacy questions or to exercise your rights, please use our contact form and mark your message “Privacy request”.
Information we collect
We collect the information you provide when making an enquiry or booking. This may include your name, email address, telephone number, service address and postcode; appliance type, brand, model and fault description; preferred appointment date and time; and messages, access instructions and other details relevant to your visit. Where relevant, we also hold booking correspondence, repair history, quotations, invoices and payment-status records. Please only provide information needed for your enquiry and avoid including sensitive personal information in free-text fields.
Our website and hosting services may also process technical information such as IP address, browser and device details, pages requested, timestamps and error or security logs. We receive enquiry and booking information directly from you.
Why we use your information and our lawful bases
We use your information to respond to enquiries, check service coverage, provide quotations, arrange and manage appointments, communicate about your booking and provide aftercare. Our lawful basis is taking steps at your request before entering into a contract or performing our contract with you. If you are contacting us on behalf of a business or someone else, our legitimate interest is managing that service enquiry and delivering the requested service.
We also rely on legitimate interests to administer and protect our website, prevent misuse, keep appropriate service records and handle complaints or legal claims, while considering your rights and reasonable expectations. We rely on legal obligations where we must retain accounting records or respond to a lawful request. Where consent is required, including for non-essential cookies or certain marketing communications, we rely on your consent, which you may withdraw at any time.
You do not have to provide personal information, but without the necessary contact, location and appliance details we may be unable to respond properly or arrange a visit. We do not use your information for decisions based solely on automated processing that have legal or similarly significant effects.
Who we share information with
We may share information with service providers supporting website hosting, email delivery, booking administration and IT security, and with professional advisers or public authorities where necessary for legal obligations or claims. Providers should only receive information appropriate to their role.
We do not sell your personal information or share it with other providers for unrelated marketing.
Cookies
Cookies are small files stored on your device. Essential cookies or similar storage may support website functions, security and preferences. You can manage cookies in your browser, although blocking essential storage may affect some functions.
You can refuse or withdraw consent for non-essential cookies without losing access to our enquiry service. Visiting our website or submitting an enquiry does not by itself give consent to non-essential cookies or marketing messages.
How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected. Enquiry records are retained while needed to respond and manage follow-up; booking and repair records while needed to provide the service, aftercare and handle complaints or claims; and invoices and related records for applicable accounting and legal requirements. Retention depends on the nature of the record, any ongoing dispute and legal requirements. Information should then be securely deleted or anonymised when no longer needed. You can contact us for information about retention of your particular records.
Security
We use appropriate technical and organisational measures to protect personal information and restrict access to people who need it for their work. No online system can be guaranteed completely secure. Please do not send payment-card details or passwords through our contact form.
Complaints and changes to this policy
If you have concerns about how we handle your personal information, please use our contact form to make a privacy complaint so we can investigate and respond.
We may update this policy when our services, technology or legal requirements change. The latest version will be published on this page with its update date.